Secure Shopping

Trust Us — We've Got You Covered

Aqua Vet Supply understands that cyber threats are ever-present and hit private systems and businesses every day. At Aqua Vet Supply, we invest significantly in our team, education, tools, and industry partnerships, all with one mission in mind: to help keep our guests' information secure.

You will find several tips on our website that will help you protect yourself from scams used by fraudsters, as well as information regarding how to take action when it comes to your security and fraud concerns.

Safe Shopping Guarantee

We, at Aqua Vet Supply, use some of the most sophisticated commercially available security software, so it is unlikely that any personal information you transmit to us will be misappropriated.

In any instance, if you lose your credit card or suspect fraud, you need to immediately contact your credit card company.

And in the rare instance that an illegitimate person gets your credit card information and uses it, you are only liable for the first $50 by federal law.

And because of our confidence in our security measures, we will readily compensate for the $50 not covered by your credit card company. That is our security guarantee.

Security Tips

• Use different, strong usernames and passwords for all accounts: Avoid using the same password for multiple sites. Use a password manager to manage multiple, complex passwords.
• Use passphrases instead of passwords: Longer passphrases are harder to guess and provide better security.
• Test hyperlinks before clicking: Hover over a link to check its destination. Avoid clicking on suspicious links.
• Be alert for phishing emails: Look for signs such as misspellings, strange email addresses, or unexpected requests.

Frequently Asked Questions

Do you believe you were a victim of a gift card scam?

If you think you’ve been the victim of a gift card scam, immediately call Aqua Vet Supply Services at +1 (914) 408-5945. Also, report the situation to your local police, bank or card issuer, and the Federal Trade Commission (FTC).

I got a phishing email with Aqua Vet Supply’s branding. What should I do?

In such a scenario, the best thing would be to delete the email without clicking on it.

How do I contact Aqua Vet Supply with a security concern?

If you have security concerns regarding Aqua Vet Supply, please visit our Contact Us page and send us your query.

Does Aqua Vet Supply send out surveys?

Occasionally, we may ask our customers to voluntarily complete surveys to improve our services. These surveys will not ask for sensitive information such as usernames, passwords, or pins.

Security Vulnerability Reporting Policy

At Aqua Vet Supply, we take security seriously. If you are a security researcher and want to report a potential vulnerability, please submit your findings for our security teams to review. We will acknowledge your report and investigate as soon as possible.

To report, provide details to help us reproduce the issue. We may contact you for further information during the investigation. Vulnerabilities will only be disclosed publicly with written consent from Aqua Vet Supply after remediation.

Contact: +1 (914) 408-5945 | Contact Us